Return Policy
Return Policy
We want you to love your Critter Cute products!
If you’re not completely satisfied with your purchase, we’re happy to offer returns within 30 days of delivery.
Return Guidelines:
Return Window: Items must be returned within 30 days of the delivery date.
Condition: Items must be in original, unused condition with all original packaging intact.
Shipping:
- Customers are responsible for the return shipping costs.
- We recommend using a trackable shipping method, as we cannot guarantee receipt of your return otherwise.
Refunds:
- Once we receive and inspect your returned item, we’ll process your refund to the original payment method.
- Please allow 5–7 business days for the refund to appear, depending on your bank or credit card provider.
Non-Refundable Items:
- Custom artwork and personalized products are non-refundable.
Because these items are made just for you, we’re unable to accept returns or issue refunds on custom orders.
How to Start a Return
Please email us at sales@guideofus.com with your order number and details about the product you’d like to return. We’ll guide you through the next steps.